Hey there, @user_5t2gsw, thanks for reaching out through Xfinity Forums regarding canceling your internet services. We are sad to hear you want to disconnect. However, we can assist you with getting this completed. Can you please send us a direct message with your full name and your full address?
How to Send Us a Direct Message:
Click “Sign In” if necessary.
Click the “Direct Messaging” icon.
Click the “Start new conversation” (pencil and paper) icon.
In the “To:” line, type “Xfinity Support.”
As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
An “Xfinity Support” graphic will replace the “To:” line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
XfinityJeniece
Official Employee
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4.2K Messages
4 hours ago
Hey there, @user_5t2gsw, thanks for reaching out through Xfinity Forums regarding canceling your internet services. We are sad to hear you want to disconnect. However, we can assist you with getting this completed. Can you please send us a direct message with your full name and your full address?
How to Send Us a Direct Message:
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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Chrgol9743
Visitor
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1 Message
2 hours ago
Good luck. It’s all AI Chatbots that just have you sit on the phone for 5k hours
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