user_e37gcq We appreciate your reaching out to us over our Xfinity Community Forums! We would be more than happy to help review your account, and see if any current promotions may be available to you. That way you wouldn't have to cancel, and go through the hassle of changing providers! Please send us a direct message, so we can gather your account details.
To send a "Direct Message" message:
• Click "Sign In" if necessary • Click the "Direct Message" icon • Click the ""Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
@user_vr8jul Thank you for dropping a comment on this thread. We would recommend creating your own post so a ticket can be opened in our system to assist you with your request. If you are porting a number to another carrier, the line will cancel automatically once the port is completed. Please check out https://www.xfinity.com/support/articles/cancel-xfinity-mobile-service for more information.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityMartyR
Official Employee
•
3.9K Messages
2 months ago
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the ""Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
How to: Direct messaging within the forum
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user_vr8jul
Visitor
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3 Messages
7 hours ago
Please cancel service end of the month
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user_vr8jul
Visitor
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3 Messages
7 hours ago
Too expensive for me
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