Visitor
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1 Message
Cancel services
I moved back home from college and I would like to cancel my internet services because I no longer live at that address. I need assistance closing my account/discontinuing service.
Visitor
•
1 Message
I moved back home from college and I would like to cancel my internet services because I no longer live at that address. I need assistance closing my account/discontinuing service.
XfinityJustinM
Official Employee
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796 Messages
4 hours ago
Greetings @user_pxjfnk,
You have come to the right place for help! We can certainly get that account closed out for you. To complete your request, please send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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