@user_cm87yf Sorry to see you are looking to disconnect your account. We can help with this and any questions or concerns you are having with your account. May I please ask that you send us a direct message with your full name and service address to get started?
• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
ser_cm87yf Thank you for letting our team work with you in our DM. We are sad to see you leave our family but look forward to maybe seeing you again down the road. Take care.
EG
Expert
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115.1K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEva
Official Employee
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2.2K Messages
3 days ago
@user_cm87yf Sorry to see you are looking to disconnect your account. We can help with this and any questions or concerns you are having with your account. May I please ask that you send us a direct message with your full name and service address to get started?
• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityPeterH
Official Employee
•
2.5K Messages
22 hours ago
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