Hello, @user_x5fv57 thank you for reaching out over Xfinity Forums. With being new to the platform, I understand if your not familiar with how the form works. Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
Since you've already sent the direct message, I'll follow up with you there to continue with the cancellation request.
@user_x5fv57 I appreciated your time working with me today, and glad we were able to get the cancellation request set up and go over the equipment return and final billing information. I have the follow-up set to check in once the final billing updates, and reach out on the direct message conversation on the date we discussed. Thank you, have a safe and happy upcoming Christmas holiday.
XfinityJustinC
Official Employee
•
1.9K Messages
7 hours ago
Hello, @user_x5fv57 thank you for reaching out over Xfinity Forums. With being new to the platform, I understand if your not familiar with how the form works. Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
Since you've already sent the direct message, I'll follow up with you there to continue with the cancellation request.
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XfinityJustinC
Official Employee
•
1.9K Messages
6 hours ago
@user_x5fv57 I appreciated your time working with me today, and glad we were able to get the cancellation request set up and go over the equipment return and final billing information. I have the follow-up set to check in once the final billing updates, and reach out on the direct message conversation on the date we discussed. Thank you, have a safe and happy upcoming Christmas holiday.
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