Cancel service

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hey there, @user_yavdfw, thanks for reaching out through Xfinity Forums regarding disconnecting your services. We are sad to hear you want to leave Xfinity. We can assist you with the disconnect. Can you please send us a direct message with your full name and your full address?

How to Send Us a Direct Message:

• Click “Sign In” if necessary.
• Click the “Direct Messaging” icon.
• Click the “Start new conversation” (pencil and paper) icon.
• In the “To:” line, type “Xfinity Support.”
• As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
• An “Xfinity Support” graphic will replace the “To:” line.
• Type your message in the text area near the bottom of the window.
• Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.