Hello there, @user_88ydne. Thanks for reaching out to us here on the Community Forum. Congratulations on the sale of your property. We can help cancel service at the location, or if you were interested in continuing service, see if it can be transferred to your current address. Either way, please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
XfinityFrank
Official Employee
•
2.7K Messages
54 minutes ago
Hello there, @user_88ydne. Thanks for reaching out to us here on the Community Forum. Congratulations on the sale of your property. We can help cancel service at the location, or if you were interested in continuing service, see if it can be transferred to your current address. Either way, please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
How to: Direct messaging within the forum
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