Hi there, @user_5cg6ad. Thanks for reaching out to us here on the Community Forum and condolences. We would be happy to assist with getting the account closed out. Please go to : https://www.xfinity.com/support/articles/account-holder-passed-away to get the process started. We will stand by here in case you have any questions or need further help. Let us know when that is complete.
EG
Expert
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121.5K Messages
1 day ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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2.7K Messages
1 day ago
Hi there, @user_5cg6ad. Thanks for reaching out to us here on the Community Forum and condolences. We would be happy to assist with getting the account closed out. Please go to : https://www.xfinity.com/support/articles/account-holder-passed-away to get the process started. We will stand by here in case you have any questions or need further help. Let us know when that is complete.
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user_5cg6ad
Visitor
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3 Messages
5 hours ago
Waiting on death certificate
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