Hello @user_33q151, and thank you for reaching out via our Xfinity Community forums!
While we're sorry to hear you're considering leaving us, we'd appreciate the opportunity to review your concerns and see if there's anything we can do to help.
Please send us a Direct Message with your full name and complete service address, and we'll be happy to take a closer look at your account and discuss any available options with you and assist you with your request.
How to Send Us a Direct Message*: (*Note: Never send a direct message to us unless requested by us.)
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
XfinityCliff
Official Employee
•
653 Messages
6 hours ago
Hello @user_33q151, and thank you for reaching out via our Xfinity Community forums!
While we're sorry to hear you're considering leaving us, we'd appreciate the opportunity to review your concerns and see if there's anything we can do to help.
Please send us a Direct Message with your full name and complete service address, and we'll be happy to take a closer look at your account and discuss any available options with you and assist you with your request.
How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)
Click Here For an example of how to send us a Direct Message.
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