Hi @user_stma2j, and thanks for reaching out on the Xfinity Community forums!
I can see you're looking to get this taken care of quickly. If your goal is to cancel your Xfinity service, the team can help review the account and discuss the available options for disconnecting service.
If you'd like assistance here, please send a Direct Message with your full name and complete service address so that your account can be reviewed. Once the account is located, the team can walk through the next steps and help ensure the request is handled appropriately.
How to Send Us a Direct Message*: (*Note: Never send a direct message to us unless requested by us.)
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
XfinityCliff
Official Employee
•
640 Messages
11 minutes ago
Hi @user_stma2j, and thanks for reaching out on the Xfinity Community forums!
I can see you're looking to get this taken care of quickly. If your goal is to cancel your Xfinity service, the team can help review the account and discuss the available options for disconnecting service.
If you'd like assistance here, please send a Direct Message with your full name and complete service address so that your account can be reviewed. Once the account is located, the team can walk through the next steps and help ensure the request is handled appropriately.
How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)
Click Here For an example of how to send us a Direct Message.
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