Cancel service

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hello, @user_tg92u! To confirm, did you establish service at a second location rather than transferring service, and now need to disconnect the old account? In any case, we're happy to take a look and help however we can :) Please just note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further. We'll respond to your DM momentarily.

Thank you, @user_tg92u, for giving us the opportunity to assist you with finalizing your move to your new home!  We were able to successfully cancel out the services at your previous location for you and assist you with ensuring your services at your new location were in working order!

Please note that we are here 7 days a week from 6am-1am ET to assist you in the future with any concerns you may have about your Xfinity Services!