Skip to main content
Gcodori
1st Topic

Visitor

 • 

1 Message

Tuesday, July 14th, 2026 12:28 AM

Cancel service

Directions to cancel service online.  There is no direct message button on these pages and if there is it is VERY well hidden

There is no way to send a direct message in the app either, just contacting a chat bot which refuses to cancel without a callback, which goes against my state's law for providing an online way to cancel 

Thanks!

Question

 • 

Updated 

2 hours ago

21

2

0

Oldest First
Selected Oldest First
XfinityJeniece

Official Employee

 • 

4.1K Messages

11 hours ago

Hey there, @Gcodori, thanks for reaching out through Xfinity Forums regarding disconnecting your account. We would hate to lose you as a customer! However, we can help with the disconnect. Can you please send us a Direct Message with your full name and your full address? 

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

0

0

user_ekrc7w

Visitor

 • 

2 Messages

8 hours ago

Hi There , 

Ive been trying to cancel my xfinity NOW server since past 1 week . Please cancel it and refund the amount ! 

Below things tried already with no success:

1. Tried portal option to pause and cancel through the NOW internet account but it keeps erroring at the last page saying " something went wrong . please try again "

2. So, Called customer care and they assured the account is showing disconnected at their end even though it was showing active at my customer portal ; They assured I wont be billed the next cycle of July13th . Still I see 30$ was deducted from my account for the service today July 13th . 

3. Called customer service multiple times today and they keep looping me back and forth transferring me to multiple teams with no success . Also in the mid of call the calls get disconnected often just like that . 

4. Worst customer service . They wont listen and keep offering offers instead of focusing on my NOW internet cancellation issue . I'm currently stuck with this NOW internet service with no resolution . 

5. Customer service says go to xfinity store to get this issues resolved . Visited nearby store and they say they cannot do anything , everything needs to be taken care through online portal ! 

    So basically I'm being just tossed from store to customer service calls !

6. Will be disputing the charges that were charged today for the NOW internet service which I've been trying to cancel for a long time now !

Thanks

 

3

0

XfinityAbby

Official Employee

 • 

1.1K Messages

Hello @user_ekrc7w thank you for reaching out on our community forum. When it comes to NOW services we are very limited on how we can help. Have you reached out for help directly on our NOW support portal? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

8 hours ago

0

user_ekrc7w

Visitor

 • 

2 Messages

hi, Yes already talked to the NOW customer portal and have been going back and forth/  looped back / just disconnected every time. 

Like

Reply

7 hours ago

0

XfinityOrlandoM

Official Employee

 • 

3.5K Messages

@user_ekrc7w

Thanks for clarifying. Let's take a deeper look into the account. Please send me a direct message including your first and last name and complete service address

 

Here are the detailed steps to direct message us:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

How to: Direct messaging within the forum | Xfinity Community Forum

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

2 hours ago

0

forum icon

New to the Community?

Start Here