Cancel service

Hey there, @Gcodori, thanks for reaching out through Xfinity Forums regarding disconnecting your account. We would hate to lose you as a customer! However, we can help with the disconnect. Can you please send us a Direct Message with your full name and your full address? 

How to Send Us a Direct Message:

1. Click “Sign In” if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:” line, type “Xfinity Support.”
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:” line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

Hi There , 

Ive been trying to cancel my xfinity NOW server since past 1 week . Please cancel it and refund the amount ! 

Below things tried already with no success:

1. Tried portal option to pause and cancel through the NOW internet account but it keeps erroring at the last page saying " something went wrong . please try again "

2. So, Called customer care and they assured the account is showing disconnected at their end even though it was showing active at my customer portal ; They assured I wont be billed the next cycle of July13th . Still I see 30$ was deducted from my account for the service today July 13th . 

3. Called customer service multiple times today and they keep looping me back and forth transferring me to multiple teams with no success . Also in the mid of call the calls get disconnected often just like that . 

4. Worst customer service . They wont listen and keep offering offers instead of focusing on my NOW internet cancellation issue . I'm currently stuck with this NOW internet service with no resolution . 

5. Customer service says go to xfinity store to get this issues resolved . Visited nearby store and they say they cannot do anything , everything needs to be taken care through online portal ! 

    So basically I'm being just tossed from store to customer service calls !

6. Will be disputing the charges that were charged today for the NOW internet service which I've been trying to cancel for a long time now !

Thanks