Cancel service

Thanks for reaching out on our Xfinity Community forums @user_707c6u!  

While we will be sorry to see you go, we would be happy to assist you with this process.  

To get started, please reach out to us by sending a Direct Message* with your full name and service address.  Once we have you verified on the account, we can continue to assist you with addressing your request. 

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.