Good day user_vr0s1v 👋 We hate to lose you as a member of the Xfinity family, but we're always happy to help with any request you have while making sure it goes over as smoothly as possible. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be happy to help you with this.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
Just canceled all my services after 40+ years as a customer! Why? Because I no longer want to do business with a company that hires unethical sales/customer service representatives!
Context: In March I called to have my cable box and wi-fi router replaced ... it had been 4 years since I got them and as I'm being charged a monthly fee for them, I thought it's only fair that I get a replacement every few years. I ended up speaking to three different people and I specifically stated to each one that I don't want my plan or services changed. I'm an elderly person on a single income. She said that Comcast would charge me $15 for delivering the equipment and refund it back to me when I return the existing equipment. She sent me a text message to authorize the delivery of the equipment. I asked her to send me an email as I can't read texts very well due to vision issues. Nope ... only option is text and she assured me that nothing was changing on my plan. Two months later, Comcast automatically withdraws an additional $100+ from my checking account! Guess what ... the unethical rep changed my plan. So I called Comcast on May 28th and spoke to 5 different people. The last person was from India and she assured me that she would fix the service and billing issue and refund me the extra charges and would send me an email with confirmation. Turned out she was another unethical Comcast employee!! Didn't hear anything so today (June 4th) I called Comcast/Xfinity and spoke to three people ... the last person was a "supervisor" named Chris .. he flatly refused to refund me the unauthorized charges. So after being a long-term customer, I canceled all my services. I'm getting T-Mobile Internet for $35 per month!
Hey there, @user_503ux6, thanks for reaching out through Xfinity Forums regarding your account. This is not the customer experience we want you to have, and I would be happy to submit your feedback. If there is anything else we can do to get you back with Xfinity, we would love an opportunity to turn this around for you. If you can, please send us a Direct Message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
•
118.3K Messages
18 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySeth
Official Employee
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1.2K Messages
18 hours ago
Good day user_vr0s1v 👋 We hate to lose you as a member of the Xfinity family, but we're always happy to help with any request you have while making sure it goes over as smoothly as possible. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be happy to help you with this.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
0
0
user_503ux6
Visitor
•
1 Message
16 hours ago
Just canceled all my services after 40+ years as a customer! Why? Because I no longer want to do business with a company that hires unethical sales/customer service representatives!
Context: In March I called to have my cable box and wi-fi router replaced ... it had been 4 years since I got them and as I'm being charged a monthly fee for them, I thought it's only fair that I get a replacement every few years. I ended up speaking to three different people and I specifically stated to each one that I don't want my plan or services changed. I'm an elderly person on a single income. She said that Comcast would charge me $15 for delivering the equipment and refund it back to me when I return the existing equipment. She sent me a text message to authorize the delivery of the equipment. I asked her to send me an email as I can't read texts very well due to vision issues. Nope ... only option is text and she assured me that nothing was changing on my plan. Two months later, Comcast automatically withdraws an additional $100+ from my checking account! Guess what ... the unethical rep changed my plan. So I called Comcast on May 28th and spoke to 5 different people. The last person was from India and she assured me that she would fix the service and billing issue and refund me the extra charges and would send me an email with confirmation. Turned out she was another unethical Comcast employee!! Didn't hear anything so today (June 4th) I called Comcast/Xfinity and spoke to three people ... the last person was a "supervisor" named Chris .. he flatly refused to refund me the unauthorized charges. So after being a long-term customer, I canceled all my services. I'm getting T-Mobile Internet for $35 per month!
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