Visitor
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1 Message
Cancel service
I need it canceled now. I no longer live at said address and do not want to pay for something that I cannot use.
Visitor
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1 Message
I need it canceled now. I no longer live at said address and do not want to pay for something that I cannot use.
EG
Expert
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117.8K Messages
7 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinM
Official Employee
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714 Messages
7 hours ago
Easy enough, @user_7348j2! Just send our team a direct message with your full name and service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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