Visitor
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2 Messages
cancel service
I have been trying to cancel service for two days. Set up a phone callback for the next day as requested. Was transferred to three agents over the course of an hour. Called back to 1-800 number. Waited for 30 minutes then dropped. Happened again. Need to cancel now. This is crazy.
EG
Expert
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116.8K Messages
17 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlfonso
Official Employee
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2.4K Messages
17 hours ago
Hello ceedeeceedee thank you so much for taking the time out of your day and reaching out here via our Xfinity Forums! This is never the type of experience we'd want for you as our valued customer, and are happy to help make these account changes with you.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
You can also use our direct messaging link here once signed in: https://forums.xfinity.com/direct-messaging
Reminder: please do NOT send any of the Official Employees private messages unless they request it. The sending of a Private Message to anyone in the Forums, especially Official Employees, unless specifically requested, is against the Forum Guidelines and the Acceptable Use Policy.
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XfinityJeffB
Official Employee
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164 Messages
12 hours ago
Thank you for giving us the opportunity to assist you ceedeeceedee. Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate your continued support, wishing you a wonderful rest of your day! Please let us know if anything comes up. We are here for you!
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