Thank you so much for taking the time to reach out to Xfinity Support @user_4bzuuj! We are so glad to hear from you and want to assist in any way that we can to ensure you are having the best experience with your service. No worries! You have reached out to the best team to ensure this is taken care of for you. As much as we have to see you leave us, we can certainly work to get things squared away for you. So that we can get started, please feel free to shoot us a private message with your details, and we will take things from there.
To send a "direct message" / "private message" message to Xfinity Support:
@user_4bzuuj thank you for sending the direct message with the requested information, I'll follow up with you there to continue with getting the disconnection processed.
@user_4bzuuj thank you for your time working with me so far. Sorry to see you leave the Xfinity family, and have the follow-up set for tomorrow to check back in on the direct message to confirm the final balance updated like we discussed. Have a good rest of your day.
XfinityArmand
Official Employee
•
2.4K Messages
1 month ago
Thank you so much for taking the time to reach out to Xfinity Support @user_4bzuuj! We are so glad to hear from you and want to assist in any way that we can to ensure you are having the best experience with your service. No worries! You have reached out to the best team to ensure this is taken care of for you. As much as we have to see you leave us, we can certainly work to get things squared away for you. So that we can get started, please feel free to shoot us a private message with your details, and we will take things from there.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityJustinC
Official Employee
•
1.9K Messages
1 month ago
@user_4bzuuj thank you for sending the direct message with the requested information, I'll follow up with you there to continue with getting the disconnection processed.
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0
XfinityJustinC
Official Employee
•
1.9K Messages
1 month ago
@user_4bzuuj thank you for your time working with me so far. Sorry to see you leave the Xfinity family, and have the follow-up set for tomorrow to check back in on the direct message to confirm the final balance updated like we discussed. Have a good rest of your day.
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