Visitor
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1 Message
Cancel service
Comcast will not allow me to cancel service. Constantly directed to chat help which is dead end. Will not provede a human or call back.
Visitor
•
1 Message
Comcast will not allow me to cancel service. Constantly directed to chat help which is dead end. Will not provede a human or call back.
XfinityJeff
Official Employee
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264 Messages
13 hours ago
Good morning @user_dm7bed, and thanks for reaching out to us on the Xfinity forums, I hope you are having a good day so far. We are sorry to hear that you are wanting to cancel the service, but you have reached the right group that can take care of that for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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