Cancel Service

I would like to cancel my service and cannot do a phone call, but I do not see the direct messaging option and the forums.xfinity.com/direct-messaging link does not work.

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XfinityFrank

Official Employee

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1.7K Messages

23 days ago

Hi there, @user_bycakk! Thanks for reaching out to us here on the community forum and sorry to hear you'll be leaving us. We can assist with cancelling your service. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.

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user_sqw8yg

Visitor

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2 Messages

I am trying to cancel my service too! I never received a phone call back after waiting on hold, and I don't see a chat icon that all of these treads mention. If need be, my last day in my house I will go to the Xfinity store with the equipment and just drop it off and tell them I'm done.

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22 days ago

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XfinityThomasB

Official Employee

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2.3K Messages

user_sqw8yg Welcome to the Xfinity Forum, and thank you for posting your question here. You would not see the direct message feature until you have made your first public post. We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you will start receiving responses right away.

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