Visitor
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1 Message
Cancel Service
I would like to cancel my service and cannot do a phone call, but I do not see the direct messaging option and the forums.xfinity.com/direct-messaging link does not work.
Visitor
•
1 Message
I would like to cancel my service and cannot do a phone call, but I do not see the direct messaging option and the forums.xfinity.com/direct-messaging link does not work.
Accepted Solution
XfinityFrank
Official Employee
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1.7K Messages
2 days ago
Hi there, @user_bycakk! Thanks for reaching out to us here on the community forum and sorry to hear you'll be leaving us. We can assist with cancelling your service. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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