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skdaniel Hello! Thank you so much for using our Forums and for taking the time out of your Friday to contact our Xfinity Support Team. You came to the right place for help and we will assist with the changes you need to make. To get started can you please send us a DM with your complete name and service address?
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message