Visitor
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1 Message
Cancel service
I need to schedule cancellation of my service - I am moving in a couple weeks to a place that already has internet. The schedule callback webpage errors out and the customer support number just hangs up before it gets past the first step of the phone tree. Some help would be appreciated.
XfinityFrank
Official Employee
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1.6K Messages
1 month ago
Hi there, @user_yx1udb! Thanks for reaching out to us here on the Community Forum, and sorry for the trouble with the callback page. We can help! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started.
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