Visitor
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1 Message
Cancel Service
Hello,
I'd like to cancel my service. I can't find the direct message icon mentioned on other posts. Can you please help me cancel my plan? Thank you.
Visitor
•
1 Message
Hello,
I'd like to cancel my service. I can't find the direct message icon mentioned on other posts. Can you please help me cancel my plan? Thank you.
EG
Expert
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112.3K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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EG
Expert
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112.3K Messages
3 days ago
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
A representative will reply to you here shortly.
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XfinityJanelle
Official Employee
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1.7K Messages
3 days ago
Hey @edieandellie , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking time to reach out regarding your service. I would be more than happy to offer my assistance looking into this further for you. We have received your direct message and will response shortly.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, but I look forward to further assisting you.
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