Cancel service

user_e9enir Thank you so much for using our Forums and for reaching out to our team about the changes you want to make. We are here happy to work together to make sure you are taken care of and so we can address all of your concerns. To get started can you send us a DM with your name and service address by following the steps below?
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message