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Tuesday, January 14th, 2025 1:49 AM

Cancel service

Need to cancel service 

Official Employee

 • 

1.2K Messages

27 days ago

user_xem0t9 thank you for using the Xfinity Community Forums page to reach out today. I understand that you want to make changes to your service. Are you moving outside the Xfinity footprint by chance?

3 Messages

@XfinityMarcus​ yes & no longer need this service

Official Employee

 • 

2K Messages

We are glad to work on this for you @user_xem0t9.  Please feel free to send us a private message with your details and we can get started.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

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