cancel service

Good evening @user_fognu9, and thank you for reaching out to our dedicated Communities team on our Forums, we appreciate your time and apologize for the frustrating experience as this is never how we want you to feel. We are sorry to hear that you are looking to cancel your service but respect your decision and see that you are having trouble cancelling through the phone or chat options. We don't want to make this process more frustrating and assure you that our team is here to help. 

We can sssist with processing your cancellation. In order to do so, we'll just need to collect a few pieces of sensitive information. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I see that you have had trouble accessing the DM option previously, do the steps above help? Or, have you tried switching web browsers or clearing cache and cookies? Please also make sure that you are signed in. Rest assured, our team is here to help. 

I've also tried canceling by phone (got the run around) and chat was useless. Does messaging them here even work or do they respond telling you to call in.