cancel service

Amazingly circuitous process...i want to cancel service.  Been circling through phone/chat/xfinity bot.  I'm assuming making the process incredibly difficult must be calculated to retain business for those who get so frustrated they just give up. Can I please just cancel?  Also, when you reply Xfinity employee, there's not a "DM" button on the forum to reply and get quick help.  Maybe too many people found that & they ditched in in favor of the phone/chat/bot runaround?