1 Message
Cancel Service
I’ve had to re-type this message three times now. Every time I finish it refreshes saying there was an error.
i need to cancel my service and do not have time to waste waiting on hold. I don’t understand why there isn’t a way to do it online or email someone.
I scheduled a call expecting it to be an actual person but it’s just a machine to only get put on hold. I waited 10 minutes and didn’t have more time to spend waiting so I didn’t even get to cancel my service.
XfinityDemitrius
Official Employee
•
1.2K Messages
1 month ago
Hey @user_r3k5aa, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity account and services. I would be more than happy to offer my assistance looking into this further for you and see what options we have for the account.
Could you please send our team a direct message with your full first/last name and complete service address (Including the city, state, and zip code)? Our team can most definitely take a further look at this issue.
To send a Direct Message message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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BruceW
Gold Problem Solver
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25.9K Messages
1 month ago
Note that what @XfinityDemitrius called "the Peer to peer chat icon" is actually called the "Direct Messaging" icon. The facility was renamed nearly 3 years ago.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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