2 Messages
Cancel service
I have scheduled three callback times to cancel my service (moving to a place where internet is already provided) and have yet to receive a single call. I also just got charged $70 for the internet at the apartment I no longer live at BECAUSE YOU NEVER CALLED BACK. I have tried numerous times to get someone on the phone and only ever get redirected back to setting up a callback time. Again. I need someone to actually talk with me so I can cancel my service and get my money back.
EG
Expert
•
110K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityAntoine
Official Employee
•
1.4K Messages
1 year ago
Thanks for reaching out, user_trlhf0! I'm so sorry you haven't heard back from the phone team. The only way to speak to someone would be to call them back at 1-800-Xfinity. I'd also be more than happy to help you right here if you're okay with receiving help right here via private message. If so, please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right.
1
0