Hello @user_7cso2o and thanks for reaching out on our Xfinity Community forums!
I can certainly understand wanting your service canceled as soon as possible, and we'd like the opportunity to help make sure your request is handled correctly.
So we can further assist, please send us a Direct Message* with your full name and service address. Once we receive those details and get you verified on your account, we'll be able to review your account and help with the cancellation process.
How to Send Us a Direct Message*: (*Note: Never send a direct message to us unless requested by us.)
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
XfinityCliff
Official Employee
•
489 Messages
3 hours ago
Hello @user_7cso2o and thanks for reaching out on our Xfinity Community forums!
I can certainly understand wanting your service canceled as soon as possible, and we'd like the opportunity to help make sure your request is handled correctly.
So we can further assist, please send us a Direct Message* with your full name and service address. Once we receive those details and get you verified on your account, we'll be able to review your account and help with the cancellation process.
How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)
Click Here For an example of how to send us a Direct Message.
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