Visitor
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1 Message
Cancel Service Helo
Hi, I would like to cancel my Xfinity internet service. I am not looking to change or modify my plan, and I do not want to discuss alternative offers.
Could an Xfinity Support representative please assist me with canceling my service and invite me to Direct Message so I can provide my account information privately?
Thank you.
XfinityFrank
Official Employee
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2.6K Messages
2 hours ago
Hi there, @kelseyb1. Thanks for reaching out to us here on the Community Forum and sorry to hear you'll be leaving us. We can help cancel your service.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
How to: Direct messaging within the forum
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