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user_r8ik5g
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Visitor

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1 Message

Monday, June 1st, 2026 10:56 PM

Cancel Service From Abroad


I need to cancel service from Abroad and cannot call US numbers anymore. I need to speak to a representative online.

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3 hours ago

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XfinityVianney

Official Employee

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2.8K Messages

2 months ago

 

user_r8ik5g, 

I'm sorry to hear you need to disconnect services. I understand you are out of the country, and you don't have the option to call in directly. I'll need to bring you into a private chat and complete authentication to get the process started. 

I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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user_8yegbc

Visitor

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1 Message

3 hours ago

Please help me. I have the same problem now.

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XfinityRay

Official Employee

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4.1K Messages

Hi there, @user_8yegbc! I hope things have gone smoothly with your move! We are able to assist you further with your account in a direct message. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:
1.  Click "Sign In" if necessary.
2.  Click the "Direct Messaging" icon.
3.  Click the "Start new conversation" (pencil and paper) icon. 
4.  In the "To:" line, type "Xfinity Support".
5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6.  An "Xfinity Support" graphic will replace the "To:" line.
7.  Type your message in the text area near the bottom of the window.
8.  Press Enter to send it.

 

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….

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