Visitor
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1 Message
Cancel Service Before Activation—Still Have a Bill….
Hello, I canceled my service before ever activating it or using any subscription. I literally picked up this past week, discovered I already had a WiFi service and never used the equipment. I still seem have a bill. I thought this was dealt with when I called, but it appears not. The gentleman on the phone kept saying it’s active then it’s indicative then it’s active… well I never activated it so that makes zero sense. The equipment is in a bag in my car with the receipts from my recent pickup. I don’t see why I’d pay $60 for a service I never activated or used. The equipment will be dropped of this week. I am a vet, first time home buyer, and work 7 days a week for corporate America along with a part time job. I cannot afford to pay a bill for a service I never used and reported in order to cancel as soon as possible. I would love to have this fixed, thank you in advance.
EG
Expert
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116.3K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeff
Official Employee
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689 Messages
3 hours ago
Greetings @jill3395, and thanks for posting your issue to the Xfinity forums, I hope you are having a good day so far. I am sorry to hear about the issues you are having with the billing, it is definitely understandable to not want to have to pay for something you never used. You have come to the right place for assistance with this issue. Xfinity does have a 30-day money-back guarantee that applies to customers wishing to cancel one or all lines of business within 30 days of activation. They can receive their money back for all service charges, equipment charges, and installation fees for the line(s) of business they disconnect. I see you have already sent us a direct message, so we can work with you there to make sure that the account is closed.
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