Thank you for reaching out to us on Xfinity Forums. You have reached the right place for assistance. I see that you are new here on the Forums, so I understand you might not have known the Forums guidelines.
In future please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
Since you had already sent a directmessage about wanting to cancel, I will reach out to you through direct message.
EG
Expert
•
122.6K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityTonya
Official Employee
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8 Messages
33 minutes ago
Hello @user_lct4sr,
Thank you for reaching out to us on Xfinity Forums. You have reached the right place for assistance. I see that you are new here on the Forums, so I understand you might not have known the Forums guidelines.
In future please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
Since you had already sent a directmessage about wanting to cancel, I will reach out to you through direct message.
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