Visitor
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1 Message
Cancel Plan Please
I'm unable to cancel plan via app or website. I moved out of country. Account number is [Edited: "Personal Information"]. Thank you.
Visitor
•
1 Message
I'm unable to cancel plan via app or website. I moved out of country. Account number is [Edited: "Personal Information"]. Thank you.
XfinityFrank
Official Employee
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2.8K Messages
2 hours ago
Hi there, @user_maprgl. Thanks for reaching out to us here on the Community Forum. We're sorry to hear you'll be leaving us, but congratulations on the move! We can help close out your account.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
How to: Direct messaging within the forum
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