Visitor
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1 Message
Cancel phone
I was lied to about needing a mobile phone in order to decrease my internet/cable service. I do not use the phone, it is still in the box and I do not want to pay the monthly charge. Again, the agent lied to me. I was on hold 45 minutes today, after being re-directed to mobile phone services, eventually I realized no one was going to help me. I want this monthly charge removed and I cannot understand why this is so difficult. I am a long time customer with two accounts but I’m angry and will cancel mt service if this is not resolved. There are other options now.
XfinityJeniece
Official Employee
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3.9K Messages
5 hours ago
Hey there, @user_87j90e, thanks for reaching out through Xfinity Forums regarding making changes to your services. This is definitely not the customer experience we want you to have. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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