Visitor
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1 Message
Cancel order
Hi. I just updated my Xfinity and right after it asked me to update for free. Came someone please help me and explain which system is better and what I need to do.
Visitor
•
1 Message
Hi. I just updated my Xfinity and right after it asked me to update for free. Came someone please help me and explain which system is better and what I need to do.
XfinityJeniece
Official Employee
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3.2K Messages
2 days ago
Hey there, user_pafbo8, thanks for reaching out through Xfinity Forums! We would be happy to help you with making changes to your order and answering all of your questions.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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