Visitor
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1 Message
Cancel old Internet service without a phone call
I moved out of my previous apartment and need to cancel my old Xfinity Internet service. Xfinity Assistant only offers a callback, but I would like to complete the cancellation in writing.
Could an Xfinity Support representative help me through private messages? I have another active Xfinity Internet account and Xfinity Mobile service that must remain unchanged.
EG
Expert
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122.7K Messages
2 hours ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinM
Official Employee
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1.2K Messages
1 hour ago
You have come to just exactly the right place to have your request completed, @user_2b2237. We'd be more than happy to get this knocked out for you. Please send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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