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user_1na73s
1st Topic

Visitor

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1 Message

09/08/2026 1:43 AM

Cancel my Xfinity Internet service today

I need to cancel and disconnect my Xfinity Internet service at my current service address effective today, September 7, 2026, because I have moved and already have Internet service at my new residence.

I do not want to transfer, pause, downgrade, or change the plan. I only want the current Internet service canceled.

Please have Xfinity Support contact me through private direct message to complete the cancellation and confirm the effective disconnect date and final billing.

I use my own modem.

Question

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Updated 

2 hours ago

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XfinityCliff

Official Employee

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601 Messages

2 hours ago

Hi there @user_1na73s, and thanks for reaching out on our Xfinity Community forums.  We'd be happy to help. 

Please send us a direct message* with your full name and complete service address for the location you'd like to disconnect.  Once we have you verified on the account, we can work with you on getting that set up for you. 

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.

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