Visitor
•
1 Message
Cancel my service
I cannot get anyone to cancel my services. I should not have to stay on the phone for an hour to get rid of you. If you want to keep customers, stop subjecting them to this kind of frustration. Please assist.
Visitor
•
1 Message
I cannot get anyone to cancel my services. I should not have to stay on the phone for an hour to get rid of you. If you want to keep customers, stop subjecting them to this kind of frustration. Please assist.
XfinityJeniece
Official Employee
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4K Messages
14 hours ago
Hey there, @user_tpv9sl, thanks for reaching out through Xfinity Forums regarding disconnecting your account. I will definitely make sure your feedback is submitted regarding the customer experience you had on the phone. We can assist you with your account here on this platform. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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