Cancel my service outside the us

Hello @user_r22qjp, and thank you for reaching out here on our Xfinity Community forums.

We understand that being outside the U.S. can make it difficult to use the usual phone or callback options, especially when you're simply trying to take care of your account. Our team would be happy to assist you here and review the options available for canceling your service.

Please send us a Direct Message with your full name and complete service address, and we’ll take it from there.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.

Thanks for allowing us to help, user_r22qjp. To recap, your cancellation is effective today. Should you need further assistance, please feel free to create a new public post so our team can help. Have a great rest of your day!