Visitor
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1 Message
Cancel my pending account for Internet
I need to cancel my account. It is still in pending status. The account was misrepresented to me. I do not want to continue with the service. I have not gotten the equipment and I will not make the payments. I am consulting legal council over the matter
EG
Expert
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117K Messages
8 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinM
Official Employee
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628 Messages
8 hours ago
Hello @user_4yl4yz, you have come to the right place for help. We can provide you with some peace of mind and take care of that cancellation for you. Just send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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