Visitor

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4 Messages

Monday, February 2nd, 2026 7:26 PM

Cancel my internet Xfinity

I have moved out of the country and need to cancel my internet service.  How do I do this online or via Direct Message?

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Expert

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115.7K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2.9K Messages

2 hours ago

Hi there, @user_lik6y5 ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'm very sorry to see you leave due to you moving out of the country. Please be assured you reached the right person to assist you. Can you please send me a DM with your first and last name along with your full service address so that I can assist you further?-Richard 

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

Visitor

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4 Messages

I do not see a Direct Message option?

Official Employee

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2.9K Messages

I'm sorry, @user_lik6y5 you first would need to be logged into Xfinity Forums, are you currently logged in?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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4 Messages

Yes, logged in to the forum.

Official Employee

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2.9K Messages

Thank you, @user_lik6y5 I would try clearing your cache and cookies and try another browser. The direct messaging icon will be in the upper right corner of the page.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

I found the DM option but your username does not appear.

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