Visitor
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1 Message
Cancel my internet - I moved to the UK
Hi live in the UK and I find that 1-800 numbers are only accessible from inside the US, so I cannot call the number. My subscription was in a California residence, which legally requires easy cancellation anyway.
Your live chat will not load. I have tried numerous times with different browsers and no extensions, but it just sits at a load screen.
Please just cancel my service, I live in the UK and have no need for US internet service.
XfinityJorge
Official Employee
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3.3K Messages
3 days ago
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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XfinityOrlandoM
Official Employee
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3.8K Messages
2 days ago
@holmesp
Thanks for reaching out to us, I'm glad we were able to get your concerns resolved on the disconnection of your account.
Enjoy your time overseas and reach out to us anytime, we would love to provide you with service in the near future!
(edited)
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