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user_n0svvi
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Visitor

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1 Message

Friday, May 15th, 2026 3:47 AM

Cancel my account

Hello, 

I am requesting to cancel my account. Not sure what the process is so please call back on my mobile number that is associated with my account. 

Thanks

[EDITED: Personal information.]

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2 hours ago

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EG

Expert

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117.9K Messages

3 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityFrank

Official Employee

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2.3K Messages

3 hours ago

Hi there, @user_n0svvi. Thanks for reaching out to us here on the Community Forum. I'm sorry to hear you'll be leaving us, but we can certainly help close your account. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.

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user_dnqi3d

Visitor

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1 Message

@XfinityFrank​ Am I crazy or is there not such an icon anywhere on the page? I see this solution posted everywhere and there's no option to direct message anyone. 

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2 hours ago

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XfinityFrank

Official Employee

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2.3K Messages

Hello, @user_dnqi3d. The icon should be there, it looks like a cartoon chat bubble, and it looks like you found it. We have your direct message and will continue to assist you privately. However, please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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