1 Message
Cancel my account
Need help cancelling internet service.
Hi there. I unfortunately am no longer living somewhere where I can use the service that I am currently paying for.
I tried to cancel it on the website, but the furthest I could get was being asked where I wanted to move my service.
If I could I would; but I have to just end my service until I am back into a place that I can use it.
I also tried to chat with a live representative using the chatbot on the website, but it kept suggesting and trying to help me move my service, instead of canceling it or directing me to a live representative.
I’ve seen some people get help promptly from Mods on here, so this is my next attempt to handle my issue hopefully.
is there anyone that can help me cancel my internet service for the time being?
I’ll of course be choosing Xfinity again in the future when I can.
thank you! 🙏🏼✌🏼
EG
Expert
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110.3K Messages
3 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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1.3K Messages
3 months ago
Hi there, @user_qsfcic! Thanks for reaching out to us here on the Community Forum and sorry to hear you'll be leaving us! We can certainly help get the account settled and turned off for you! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks!
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