Hey there, user_nl176w, thanks for reaching out through Xfinity Forums regarding disconnecting your account. We would hate to lose you as a member of the Xfinity family. I can assist you with disconnecting or seeing if we can turn this experience around for you. You have reached the right place!
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
I sent a certified letter to Comcast Cable, ATTN: Service Change Requests, 1701 JFK Blvd, Philadelphia, PA 19103 on 11/14/2024 and also followed your instructions for direct message to 'Xfinity Support' just now.
Thanks for reaching out to us we do hate to see you leave but we understand there's other options out there. We did close your account as requested and thank you for being the best part of you Xfinity and feel free to reach out to us anytime
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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107.1K Messages
12 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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2.4K Messages
12 days ago
Hey there, user_nl176w, thanks for reaching out through Xfinity Forums regarding disconnecting your account. We would hate to lose you as a member of the Xfinity family. I can assist you with disconnecting or seeing if we can turn this experience around for you. You have reached the right place!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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