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user_mahwot
1st Topic

2 Messages

Sunday, March 3rd, 2024 6:51 PM

Closed

Cancel my account

I've been trying to cancel my account.   When I get to be on hold after a lengthy phone tree, the phone hangs up on me.  I've tried multiple times.

Chat support refuses to connect me to an agent.

And, the schedule call back feature surprisingly (?) doesn't work.

They make it hard to cancel because they want to keep getting your money - unethical.

How do I cancel?

Question

 • 

Updated 

1 year ago

 • Edited

130

3

0

EG

Expert

 • 

110.4K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinityChristy

Official Employee

 • 

2K Messages

1 year ago

@user_mahwot Thank you for reaching out via our Xfinity Community Forum today. I am sorry to hear you are looking to close your account but our team here on this forum can help make that change with you. To review your account and make the changes needed please send our team a direct message with your full name and full address.

To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

1

0

user_mahwot

2 Messages

ok, I did that.  I don't expect anything out of it though, because just now after getting on a chat with someone, they said they'd get a supervisor then ended the chat support session.

I'm pretty sure this is intentional.

1 year ago

0

user_0xbvfm

2 Messages

1 year ago

Same problem here.   I initially called to see if I could get a lower rate since the ATT fiber rate in our area was much lower than what I was paying with Comcast.   I got hung up on  4 times when I called 1800Xfinity so out of frustration, I decided I wanted to cancel.   When I tried to cancel online through chat, it linked me to where I could be called back but the site said we are having trouble scheduling our callback, then I tried to chat with a customer service agent, but the chat box said none were available.   Does anyone know how to cancel.   Is this legal?

1

0

XfinityDemitrius

Official Employee

 • 

1.8K Messages

Hey @user_0xbvfm,

 

Thank you for visiting our official Xfinity Community Forums support page. We would be more than happy to assist with any account changes. To get started, can you please send us another Direct Message with your name and service address?

 

To send a "Direct Message" ("Private") message: Click "Sign In" if necessary

 

Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it


We look forward to working with you!

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1 year ago

0

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