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user_3lviz2
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Visitor

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2 Messages

Saturday, January 24th, 2026 4:59 PM

Cancel / move my service

I have tried cancelling for 2 months now! and it doesn't let me now i want to move places and it says the past balance due is still outstanding but i havent lived in that apt for 2 months! i need to speak with someone but it is impossible to do it! please help!!!

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3 hours ago

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EG

Expert

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115.6K Messages

3 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJorge

Official Employee

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2.7K Messages

3 hours ago

 

user_3lviz2 Hi there! Thank you so much for using our Forums and for taking the time out of your day to reach us. I understand that you are having some issues with canceling your services and our team is here happy to help get that set up for you. Please send us a DM so we can work together and help make this right. 
To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 
 • Click the "New message" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it

 

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user_3lviz2

Visitor

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2 Messages

Already did it waiting for the answer

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3 hours ago

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XfinityJorge

Official Employee

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2.7K Messages

Thank you for the response! I now see your DM, and I am going to be responding there shortly. Please try not to send any of the Official Employees private messages unless they request it. The sending of a Private Message to anyone in the Forums, especially Official Employees, unless specifically requested, is against the Forum Guidelines and the Acceptable Use Policy. We ask that you create a new public post for support. This will allow our community experts and other members to provide their experience first, which may answer your questions. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 hours ago

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