1 Message
Cancel Move— Endless Loop
I scheduled to move my internet to a new address starting April 1st. However, I am no longer moving into the unit I scheduled it for. This scheduled move is not appearing anywhere on my account, and after going back and forth with the chat and trying to call— I am never getting connected to an agent. How do I cancel this move?
XfinityKei
Official Employee
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1.5K Messages
1 year ago
Hello @user_ifio7b I can help with canceling your move and checking the current status as well. Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityDemitrius
Official Employee
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1.8K Messages
1 year ago
Thanks for reaching out to us today @user_ifio7b and we are glad to confirm that no transfer of service was processed for your cancelled move. If you need any additional assistance, please do not hesitate to create a new post. We hope you enjoy the rest of your day.
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