Visitor

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1 Message

11/11/2026 4:29 PM

Cancel internet

I would like to cancel my internet at [Edited: Personal Information]

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Official Employee

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4.6K Messages

44 minutes ago

@user_v190um Thank you for taking the time to reach out to us here on our Xfintiy Forums. I'm truly sorry to hear that you are looking to leave our Xfinity family. Our team can assist you with this request. To get started, please send us a DM to Xfinity Support with your full name and address.

To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
 

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